Q. Can the Mac & PC Doctors upgrade my computer?
Q. Does my Apple warranty cover any software problems?
Apple warranty does not cover software issues but for a small charge we can do this for you.
Q. How long will my repair take?
Generally diagnostics are done within 1 day and most repairs are completed within 3 days. Some repairs can be done sooner depending on parts availability.
Q. I have sourced my own part and would like to have you fit it, is this possible?
Yes, but you will be charged upfront for labour and we take no responsibility for the quality of the part. If for some reason the part is faulty and would like us then to unistall the part, additional charges may apply. We can also not guarantee that the part will resolve customers issues, unless we diagnose it. All Mac and PC Doctors parts and labour are always guaranteed.
Q. How does your warranty plan work?
We offer a 90 day warranty for all Apple products, and a 30 day warranty for Samsung phones. Our warranty covers our parts and workmanship. If the repaired or replaced parts stop working properly, bring it back and we will redo the repair at no cost to you.
Q.How quickly will you have a technician physically dispatched to my location?
We can usually have a tech out to you the same or next day.
Q. Can I purchase Products & parts from you?
Absolutely. but we are unable to sell parts directly to public without installing and testing the Products or part.
Q. Do you charge by the hour for non-warranty items in Firm?
No, we have fixed up front pricing. You know from the beginning that there are no hidden costs.
Q. I am looking for a backup solution to suit my needs, can you guys help with this?
Yes, from small data backup drives to large corporate RAID and NAS solutions, we love backups! Send us an email or contact our Firm, and we will help work out a custom solution for you.
Q. I am in charge of an educational institution or a business, can I get someone to pick up our broken machine(s)?
Yes for regular centralised pickups we can definitely arrange a simple system for your organization. Please contact us to arrange this.
Q. Can anyone bring in machines for repair?
Yes, we can repair machines for anyone including home users, businesses, and educational institutions.
Q. What are the trading hours of your Firm?
Monday - Friday: 9am - 6pm Saturday: Appointments only Sunday: 12pm - 4am.
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