Q. How long will a deleted or missing file stay on my drive??
There is no time limit. A deleted file will reside on the drive up until such time as the space it occupies is used to store new data. Once a deleted file has been overwritten by new data it has been destroyed. If you have suffered data loss, minimize the use of the computer until such time as you have finished your data recovery efforts.
Q. How long does data recovery take?
WMost recoveries will be completed in 2-5 days. Upon receiving your drive at DRG, our technicians will diagnose the problem and determine if data can be recovered. Next, we will determine exactly what procedures will be involved and how extensive the damage is, then furnish you with a verbal report. If you wish to proceed with the recovery process, your job will be placed in the job queue and your data will be recovered in the order it was received.
Expedited Data Recovery
Emergency Data Recovery
We realize your need to have special services occasionally (weekdays, holidays, and after hours). If your situation is critical, we will try to make arrangements for a technician to be available who will be assigned to work on your recovery until complete.
Our goal is to return your data to you within two to five working days. However, because of the complexity of data recovery there will be times when it will take longer. After performing our initial evaluation, we will provide you with an estimated time to restore your lost data.
Q. What is data recovery?
Data recovery is the process of retrieving deleted or inaccessible data from failed electronic storage media such as computer hard disk drives, removable media, optical devices and tape cartridges. Your data can become inaccessible due to a software problem, computer virus, mechanical or electrical malfunction or a deliberate human act. Regardless of the cause of your data loss, our experienced technicians are able to successfully recover lost data 70% - 75% of the time..
Q. My documents contain confidential information. How can I be sure they will remain confidential?
Data Recovery Group offers clients a secure environment so that you can rest easy knowing that your information is kept private. Every member of the Ensurs-Tech Inc.team is under non-disclosure. The evaluation and recovery process is conducted in secure labs with controlled access to ensure the confidentiality of your data. We have unwritten non-disclosure agreements with all of our customers, but if your legal department requires a written agreement it should be faxed to the nearest office for processing.
Q. Does data recovery group offer laptop and notebook Phones data recover?
YES for Samsung phones. Our warranty covers our parts and workmanship. If the repaired or replaced parts stop working properly, bring it back and we will redo the repair at no cost to you.
Q.How quickly will you have a technician physically dispatched to my location?
We can usually have a tech out to you the same or next day.Aenean efficitur risus non arcu tincidunt feugiat. Aliquam mi ex, venenatis non massa nec, tincidunt interdum lorem. Phasellus scelerisque pretium leo non efficitur.
Q. What are the trading hours of your Firm?
Monday - Friday: 9am - 6pm Saturday: Appointments only Sunday: 12pm - 4am.
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If you should need this service, a dedicated technician will be assigned to your drive within 4 hours of the time that we receive your hard disk. Working on your drive (during normal business hours) until the recovery is complete. This process will normally cut your turnaround time in half.